Strategi Pelayanan Publik dalam Meningkatkan Pelaporan Sistem Pajak Online di KPP Pratama Meulaboh

Abstract

This study aims to examine the extent to which online-based service programs through e-filling and e-billing are well realized and the understanding of taxpayer users in responding to and knowing e-filling and e-billing programs. This research. In collecting data, the writer uses the method of observation, interviews, documentation and audio-visual documents. The data analysis technique uses the method of reduction, presentation and conclusion drawing. The results of this study indicate that the implementation of online service programs through e-filling and e-billing has been carried out well. The obstacles experienced by PPP Pratama and individual taxpayers in inputting data are more to the server error (network). The existence of online services through e- filling and e-billing is very helpful for taxpayer users because it is more effective, efficient and safe